Terms & Conditions

1. General Overview

By visiting n-erds.com and/or purchasing an item from us, you agree to be bound by these Terms & Conditions.

2. Orders & Pricing

All orders are subject to acceptance and item availability. We reserve the right to correct obvious pricing errors, inventory miscalculations, or system glitches, and to cancel or refund any order resulting from such errors.

3. Intellectual Property

All original shirt artwork, graphics, embroidery designs, site copy, and branding on n-erds.com are the exclusive property of n-erds and protected by international copyright laws. Unregistered copying, redistribution, or commercial reproduction is prohibited.

4. Governing Law

These terms and any separate agreements shall be governed by and construed in accordance with the laws of Denmark. Any legal disputes shall be subject to the jurisdiction of the Danish courts.

5. Contact Information

For formal legal notices, order inquiries, or store questions, reach out to us at support@n-erds.com.

Shipping Policy

Production Time

Every item at n-erds is made to order specifically for you. Processing and embroidery typically take 2 to 5 business days before your item is packaged and handed to the courier.

Destinations & Shipping Rates

We ship to lovely people worldwide:

• Core Regions (FREE Shipping): European Union, United Kingdom, United States, Canada, Australia, and New Zealand.
• Rest of World (€17.00 Flat Rate): All other international destinations.

Estimated Delivery Times

Once dispatched, typical delivery windows are:

• Core Regions: 3–10 business days
• Rest of World: 6–12 business days (subject to local customs clearance)

Tracking

Once your order ships, an automated email containing your tracking link will be sent to the email address provided at checkout.

Customs & Import Fees

International orders shipped outside our core hubs may be subject to local import duties, customs tariffs, or VAT determined by your local customs authority. These charges are the sole responsibility of the recipient.

Return & Refund Policy

Damaged, Misprinted, or Defective Items

If your item arrives damaged, defective, or with a printing/embroidery error, we will replace it at zero cost to you or issue a full refund.

How to File a Claim:

1. Email us at support@n-erds.com within 30 days of receiving your package.
2. Include your order number and 2–3 clear photos showing the defect or damage.
3. Once verified, we will immediately initiate a replacement shipment or a full refund to your original payment method.

Right of Withdrawal / Returns (EU & UK Customers)

Under EU and UK Consumer Rights laws, customers residing in the European Union or United Kingdom have a statutory right to cancel and return their purchase within 14 days of receiving their order for any reason.

• Condition: Returned garments must be unworn, unwashed, unedited, and in their original condition.
• Return Shipping Costs: Unless the item arrived damaged or defective, the customer is responsible for paying all return shipping costs.
• Process: Contact support@n-erds.com within 14 days of delivery to initiate a return and receive return address instructions. Refunds are issued upon receipt and inspection of the returned item.

Non-EU / Rest of World Orders

For customers outside the EU/UK, because garments are custom-embroidered on demand, sales are final unless the item arrives defective or damaged. Please consult the size guide on each product page carefully before placing your order.

Privacy Policy

1. Who We Are

Our website address is n-erds.com. We sell minimalist embroidered apparel directly to customers. The data controller for this store is n-erds (support@n-erds.com).

2. Personal Data We Collect & Why

We only collect personal information strictly required to process your transaction and deliver your order:

• Order Details: Name, billing address, shipping address, email address, and phone number (if required by local shipping couriers).
• Technical Data: Your IP address, browser user-agent string, and checkout telemetry, collected automatically to assist with fraud prevention, spam detection, and secure site operation.

3. Cookies

We use essential functional cookies provided by WooCommerce and WordPress:

• Shopping Cart & Session: Temporary cookies to remember items added to your cart and to keep your session active during checkout. These contain no tracking data and expire automatically.
• Administrative: If you log into an account, temporary cookies are set to maintain secure login status.

4. Who We Share Your Data With

We do not sell, rent, or trade your personal information. Data is strictly shared with essential operational partners required to complete your order:

• Payment Processors: Transaction details are securely transmitted to payment providers (such as WooPayments / Stripe or PayPal) to process charges.
• Fulfillment & Couriers: Your name and shipping address are transmitted to our print-on-demand fulfillment partner (Gelato) and regional shipping carriers strictly to package and deliver your order.
• Security & Infrastructure: Automated security checks run through our hosting infrastructure to prevent malicious attacks and fraud.

5. How Long We Retain Your Data

If you place an order, the transaction data and invoice metadata are retained for as long as required to fulfill legal, tax, and accounting obligations (e.g., as required under the Danish Bookkeeping Act).

6. Your Data Rights (GDPR / Global)

Under applicable data protection laws (including the EU GDPR), you have full control over your personal information:

• Right to Access & Portability: You can request an exported file of the personal data we hold about you.
• Right to Erasure & Rectification: You can request that we correct inaccurate data or delete any personal data we hold about you (excluding data we are legally obligated to keep for administrative, tax, or legal obligations).
• Right to Lodge a Complaint: EU residents have the right to lodge a complaint with their local supervisory authority (such as Datatilsynet in Denmark).

To exercise any of these rights, contact us at support@n-erds.com.